Refund policy

We want you to be confident in your purchase. This page explains how returns and refunds work at PowerToolsAdapters.com.

Quick Summary

Return window: Returns are accepted for any reason within 14 days of receiving your package.
Return shipping: Customers are responsible for return shipping unless a prepaid return label is available and requested.
After 14 days: Returns are not accepted.
Where to send returns: Return locations vary depending on the destination and original shipping method. Please read the “Where to Send Your Return” section below and contact us before shipping your return.
Prepaid return labels: Paid return labels are available for certain returns from the United States, United Kingdom, and Canada. Please read the “Return Shipping & Labels” section below for eligibility and pricing.
Original shipping fees: If a shipping fee was charged on the original order, it is not refundable. Only the eligible returned items will be refunded.
Unauthorized return-to-sender or undeliverable packages: May be subject to a 20% restocking fee.
Defective or damaged items: We’ll ask for proof and, at our discretion, will repair or replace the item.
Contact: [email protected]

Return Eligibility & Window

We accept returns for any reason within 14 days of the date you receive your package. After 14 days have passed, we’re unable to accept a return.

Where to Send Your Return

Important: Do not return an item without first contacting us. The return address may be different from the address or warehouse your package was originally shipped from, regardless of the destination country.

We will confirm the correct return address based on the destination and original shipping method:

Orders shipped from within the United States to a US address: The return must be sent to our US warehouse.
Orders shipped from outside the United States to a US address using SpeedPAK or SF Express: The return must be sent to our US warehouse.
All other orders: The return must be sent to our Canadian warehouse.

We will provide the correct warehouse address during the return authorization process. Returns sent to the original sender address or to any address not provided or approved by us may be refused, delayed, or subject to additional shipping and handling costs.

Return Shipping & Labels

Customer-provided return label: Customers may purchase their own return postage and ship the item using their preferred carrier. We recommend using a tracked shipping service and keeping the tracking number until the return has been processed.
United States paid return label: For returns shipped from the United States, we can provide a return label for $5 USD only if the original order was shipped using SpeedPAK, SF Express, or USPS. We will send you an invoice, and the return label will be issued once the invoice has been paid. Orders shipped using other carriers are not eligible for this return-label service.
United Kingdom paid return label: For any order delivered to the United Kingdom, we can provide a return label for £9. We will send you an invoice, and the return label will be issued once the invoice has been paid.
Canada paid return label: For any order delivered to Canada, we can provide a return label at the following rates:
- $15 CAD for returns shipped from Quebec or Ontario;
- $20 CAD for returns shipped from any other Canadian province or territory.
We will send you an invoice, and the return label will be issued once the invoice has been paid.
Other countries: Our paid return-label service is not available outside the United States, United Kingdom, and Canada. Customers in other countries must arrange and pay for return shipping using their preferred carrier.
Free label in exceptional circumstances: We may provide a free return label at our discretion, depending on the circumstances of the case.

Undeliverable Packages & Unauthorized Return-to-Sender Shipments

If a package is returned to sender without prior authorization from PowerToolsAdapters.com, a 20% restocking fee may be deducted from the refund amount.

A 20% restocking fee may also apply if a package is returned because delivery could not be completed for reasons outside of our control, including but not limited to:

incorrect or incomplete shipping address,
carrier unable to access the delivery location,
business closed during delivery attempts,
customer unavailable to coordinate delivery with the carrier,
refused delivery,
failure to collect the package from a pickup location,
or failure to respond to carrier contact attempts.

Original shipping costs, duties, taxes, customs fees, and carrier-related fees are non-refundable.

Defective or Damaged Items

If your item is defective or arrived damaged, please contact us. We may request photos or a short video as proof. At our discretion, we will either repair or replace the item.

How to Start a Return

Email us at [email protected] with your order number and reason for return.
We’ll confirm whether the return is eligible and provide the correct return address. Do not ship the item to the original sender address unless we specifically instruct you to do so.
Choose your available return-shipping option:
- Request a prepaid return label from us, if one is available for your order and location; or
- Purchase and pay for your own return label using your preferred carrier.
If you request a paid prepaid return label, we will confirm its availability and send you an invoice. The label will be issued after payment is received.
Ship the item and keep your tracking number until the return has been received and processed.

Refunds

Once your return is received, inspected, and approved, we’ll process the eligible refund to the original payment method. Processing times can vary depending on your bank or card issuer.

If the original order included a shipping fee, that shipping fee will not be refunded. Only the price paid for the eligible returned items will be considered for a refund.

Return-label charges, original shipping fees, duties, taxes, customs fees, carrier-related fees, and any applicable restocking fees are non-refundable and may be deducted from the final refund amount.